Help
Support & Contact
Neonyx Idle is made by a small team at EKC Studios, operated by Eastern KCrew, LLC. Email reaches us directly, and Discord is the fastest way to get help from other players.
Contact
| For | Where |
|---|---|
| Account help, bugs, and general questions | ekchelp@easternkc.com |
| Community, patch notes, and quick questions | Discord or r/NeonyxIdle |
| Billing, purchases, and refunds | ekchelp@easternkc.com, subject “Refund request”. See Billing and refunds below and the Refund Policy. |
| Privacy requests (access, copy, correction) | ekchelp@easternkc.com, subject “Privacy request”. See the Privacy Policy. |
| Account deletion | Follow the steps on Account & Data Deletion. |
| Copyright complaints | See Terms of Service, Your content. |
We read every email and aim to reply within a few business days. When writing about your account, include your in-game display name.
Billing and refunds
For a charge you do not recognise, a duplicate or wrong charge, an item that did not arrive, or a refund request, email ekchelp@easternkc.com from the email address linked to your account, with the subject “Refund request”. Please include:
- your in-game display name;
- the order or receipt reference (from Stripe’s receipt, if you received one; for an Android purchase, the Google Play order number from your Google receipt email; or the charge on your statement), the date, and the amount;
- the item you bought, and what went wrong.
Billing and refund requests are reviewed by a person, not decided automatically. We aim to reply within a few business days, and we may ask you for more detail before deciding. Please contact us before you ask your bank to reverse a charge. The rules are in the Refund Policy.
Report a player or a bug
- A chat message: use the report option on the message in the game. Moderators get the message and its surrounding context.
- A player, faction name, or image: email us with the display name or faction, and what happened. Screenshots help.
- A bug: email us or post on Discord with what you did, what you expected, and what happened instead. If a bug gives an unfair advantage, email us rather than posting it publicly.
The rules we enforce are in the Community Guidelines.
Report a security issue
If you find a vulnerability in the game or this website, email ekchelp@easternkc.com with the subject “Security report”. Include enough detail for us to reproduce it. Please:
- only test against your own account;
- don’t access, change, or delete other players’ data;
- don’t degrade the service for others, for example with load tests or spam;
- give us reasonable time to fix the issue before sharing it publicly.
We won’t pursue or penalise anyone who reports in good faith and follows these rules. A machine-readable version is at /.well-known/security.txt.
Company details
EKC Studios
Eastern KCrew, LLC
ekchelp@easternkc.com